Dell Servers: The University of Michigan standardized
on Dell server and workstation machines. So did we. The
range of case sizes and variety of price points allow us to
provide a reliable server at a great price. Dell also does
a very nice job providing long term support for operating systems
and drivers. This becomes more relevant as network
technologies change.
Windows 2003/2008: These are the most stable operating
system platforms Microsoft has ever produced. For our
purposes neither has an advantage over the other.
Windows XP/Vista: Some of our customers require these
operating systems for standardization compliance. Our
interactive voice response systems are compatible with these
operating systems.
ASP.NET and Visual Studio 2005/2008: We provide source
code for our interactive voice response IVR systems
in Visual Basic.NET. This was chosen because it has the
same capabilities as all the other languages under .NET
but tends to be more famliar to the large base of programmers
and managers working today. C# is making nice
headway, but there are very few professionals over the age
of 30 that have not seen Visual Basic code at one
point in their lives. Most of our business is done with
deparment level managers that agree with this statement.
Complete Server with IIS enabled: When we provide a solution
it often includes ASP.NET web applications as well
as the interactive voice response technology. This allows
the software to be configured via web page.
.
We have written many applications over the years for customers
ranging from airlines to zoos.
Here is a list of some of the more interesting ones people are
looking for today.
hosted or premise based virtual call center
conference call technology
voip
call center
custom application hosting
hosted or premise based time clock software
hosted or premise based virtual help desk software
Speech recognition technology applications: Here is a
list of places where speech recognition really improves the user
experience.
date entry
"May 1st 2009"
time entry
"Ten thirty
in the morning"
long sequences of numeric
digits "One five seven eight three
two six nine seven five"
natural speech number entry
"Seven hundred
and twenty five thousand six hundred and eight"
Locations where hands free
data entry
are required
or preferred
Desk phone users
Places where speech recognition has trouble:
Individual letter recognition
over the phone "F R E D P E T E R S O N"
Low quality cell reception
Low quality cell phone, rural level cell service, while moving
between towers
Locations with significant
background noise Outdoor construction site, while driving using cell phone
Where cost is an issue
The web venue does not lend itself to easy demonstration of voip technology.
Our Goal is to demonstrate some neat web features that apply to call centers
information needs. Since each of our systems comes with Windows IIS web server
we are able to provide reports of voip call volume and other call center services.
This site demonstrates using AJAX technology for partial page refreshes and the tab
container control.
We have a very inexpensive upgrade path for replacement of existing IVR systems.
Many of our customers are moving to VoIP switch technologies and would like their
IVR systems to move with them.
For our existing clients provide free upgrades
to SIP technology and retain their IVR applications without modification.
This has always been our promise to our interactive
voice response customers. Our remaining maintenance customers were are able to
fund new features and keep up with
technology.
Over the years of working with Dialogic on ivr applications we have built a large
customer base of call center companies who are now requiring voip cti and other
voip related technologies.
Many call centers are forced to move to new vendors and rewrite extensive ivr applications
to be supported by new voip switch technolgies.
Our call center clients are reaping the benefits of our long term relationships through
our backward compatibility with our ivr products using our new voip call center product.